Data Status Support | SystmOne Strategic Reporting | Requirements & Troubleshooting
To install Apex for SystmOne practices, we will need to remote on to the Gateway PC to configure the strategic reporting within SystmOne Gateway. You will need to join a remote call from the Gateway PC to allow us to complete these required steps. The staff member who facilitates the call to install the software will need access to amend Strategic Reporting. Please note, this may require action from your Caldicott Guardian prior to the session taking place. Please click here for guidance on how this can be allocated.
When the your installation call has been confirmed with our Deployment team, we will provide instructions within the Outlook confirmation on how this can be actioned.
Following the installation, we will liaise with SystmOne setup to activate the Strategic Reporting organisation group. The data should then begin to stream overnight when this has been activated.
Strategic Reporting Requirements
Please note that your SystmOne Gateway PC will need to remain turned on overnight with SystmOne Gateway left in a locked state - this can be done by pressing F11 on the keyboard before removing your smart card.
TPP advise that Strategic Reporting should be configured only on Gateway PCs. It is advised that only one instance of SystmOne Gateway be installed on a nominated PC per practice.
TPP Strategic Reporting Failed
If the Strategic Reporting fails to upload, please check that your Gateway PC is turned on and remains turned on overnight with stable internet connection. Please also ensure that SystmOne Gateway is left in a locked state. This can be done by pressing F11 on the keyboard before removing your smart card.
It may be worth investigating whether you have instances of SystmOne Gateway installed on other PCs than the single nominated Gateway PC, as this can interrupt the data streaming.
Please be sure to refer to the Last Complete date to confirm when the data was most recently received from your instance of SystmOne. If you are still having difficulty, please open a support ticket and we will investigate further.
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