Data Status Support | EMIS Partner API and EMIS Extract | Requirements & Troubleshooting
The installation of the Apex software typically takes place in a 20-minute remote call. This may differ slightly between areas depending on local IT processes regarding the installation of software so we will advise accordingly.
For EMIS practices, we utilise two data sources from the clinical system to populate the dashboards and reports.
- EMIS Partner API - responsible for appointment data and demographic information
- EMIS Extract - responsible for clinical coding, consultation and long term condition data
Requirements for EMIS Partner API
We will need to remote on to a nominated PC which can remain turned on overnight with internet connection to allow the data to stream going forward. During the call, we will need to access EMIS Web to configure the partner API. You will need to join a remote call from the nominated PC to allow us to complete these required steps.
We will need the required administration rights to install software and will support to liaise with your IT provider should this be required.
Once the installation is complete, the required appointment and demographic data will begin to stream via the Partner API and populate Apex overnight. This is providing the PC where Apex is installed is left turned on, not on sleep mode, with stable internet connection.
Once the installation is complete, the required appointment and demographic data will begin to stream via the Partner API and populate Apex overnight. This is providing the PC where Apex is installed is left turned on, not on sleep mode, with stable internet connection.
Requirements for EMIS Extract
Following this, to allow Apex to display clinical data within your Dashboards and Reports a second layer of configuration is required to allow EMIS Extract Data to be published to Apex. This includes consultation data, referral data, and SNOMED codes.
If you can see a message like the one pictured to the right on the homepage of your Apex, please see the following steps on how to activate the Extract Services Sharing Agreement within EMIS Web at practice level to allow this data to stream.
Once this has been actioned, the messaging on the Apex homepage will change over the coming days as EMIS Extract awaits initialisation.
The final step of this process is undertaken by the Edenbridge team, so please be assured that you have taken all necessary steps to acquire this data. This is typically complete in time for the second Apex training session.
When the clinical data has been uploaded and is available to view in Apex, the homepage Data Status box will provide you with a data effective data for both data sources. This is representative of the day that Apex is up to date to.
EMIS Partner API Failed
If the EMIS Partner API fails to upload, please check that your nominated PC is turned on and remains turned on overnight with stable internet connection. You can always review the power saving settings on the PC to ensure it will not go to sleep – simply search the word ‘Sleep’ in the Windows Start Menu to find the relevant settings.
If the PC remains turned on overnight and the API continues to fail, please open a support ticket and we will investigate further.
EMIS Extract Failed
The EMIS Extract data updates daily and is effective of the previous 24-hour period. Please be sure to refer to the Last Complete date to confirm when the data was most recently received from your EMIS Web. Please allow 48 hours for changes made within EMIS Web to stream through into Apex.
If you utilise the Contract Manager module within Apex for submissions, please be assured that the EMIS Extract data is the only streaming source affecting your figures. If this is out of date, please allow 24-48 hours for this issue to be rectified internally by the Apex team.
If you have allowed this amount of time and are still having difficulty, please open a support ticket and we will investigate further.
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