Lonsdale Medical Centre Amanda Meehan Practice Manager Confidence & Benefits Setting up services in APEX means I have to ensure not only my users are set up with correct profiles to ensure that the correct staffing groups are monitored. As you get ...
Albion Health Centre Tower Hamlets What was our problem? Our CQC visit highlighted that we had an incredibly high demand for GP appointments; appointment availability and access were both highlighted as an area of concern on our report. Mismatch in ...
Virginia Patania, Transformation Partner, Jubilee Street Practice Primary Care Leader of the Year 2019 What was our problem? We wanted to promote a systems-based view of general practice to move away from a place of low staff moral, increased ...
Denise Smith, Practice Manager Merepark Medical Centre What was our problem? We offer an open surgery every morning which is exceptionally busy. GPs were feeling overworked and that they did not have enough time to spend with more complex patients. A ...
Pickering Medical Centre Dr Helena Ebbs, Partner GP What was our problem? Apex cannot tell you what questions to ask. You need to do that, and when you do, Apex can give you the answers. Our question was, ‘How do we fix our appointment system?’ Data ...
Burdwood Surgery Mark Foster, Practice Manager Using Data and Considering Data Quality Our data quality is ensured though review and audit. All new members of staff are given training in the necessary requirements and monitored. I analyse data in ...