Reattendance
The Reattendance report allows you to look at the frequent
attenders to your practice. This enables you to understand trends and highlight
those patients who are returning to try and
reduce reattendance and free up the number of appointments available to your
patients.
How to Create the Search
To run the report, select a time that you wish to see the data from and to. Selecting the drop-down box will offer you a range of pre-set options or you have the option to hand-select the start and end dates by clicking on the calendar icons.
The next parameter you can set is to select the service you wish to populate the dashboard with. If you would like to learn more about how to build and amend services, please click here: Appointment Data | Building and Amending Services. Additionally, you have the option to run this report based on an individual clinician. Please bear in mind that the list of clinicians is dependent on the service you have selected.
The Report
The report will populate with information surrounding:
- Average attendance per patient
- The number of unique patients (attended at least once)
- Total attended appointments
- How many patients attended more than once
- The percentage of frequent attenders (a patient who has had 3 or more appointments within a 3-month period)
You are provided with data looking at the patient attendance
and how that is broken down based on how many patients attended a certain
number of appointments. You can then analyse the trend of the percentage of
appointments with a following appointment by the return period. You can see how
these trends have fluctuated over time.
Patient Profile reveals the different cohorts that make up the frequent attenders by breaking down the age, sex, ethnicity and long-term conditions of the patients that most frequently use this service.
In addition, you are provided a list of your top 100 patients who have reattended most frequently. The data we provide in Apex is pseudonymised and therefore you can identify these by patients by referring to your appointment book.
Selecting the Apex No. will prompt a pop-up box
containing that patient’s appointment history. If you cross reference this with
your appointment book and check to see who had that specific appointment, you
will be able to identify the individual in question.
Please be aware, the count refers to the number of
attendances within the service you have selected. The Patient Appointment
Breakdown will show all the appointments the patient has attended, and the
Appointment Trend will show the total number of appointments they have attended
with each Clinician group.There is a further bar chart which looks at Continuity of Care based on selections you made at the top of this report. On the far-right side, you have the option to tick/untick to populate the chart based on the number of attendances you wish to look at. The below example is looking at data surrounding patients who have attended 5 times. The x-axis shows the number of unique session holders seen. Therefore, by hovering over the middle bar, the numbers show that 390 patients (or 34.8% of patients) with 5 attendances saw 3 different session holders. The lower number of unique sessions holders seen, the higher the continuity of care.
The last section of the report looks at data surrounding appointments where the following appointment is within 28 days. You are equipped with data surrounding your individual clinicians, providing you the opportunity to analyse if patients are returning within 28 days and if they are seeing the same clinician or a different clinician.
If you would like
to learn more about the Reattendance report, we highly recommend you sign up to
our Module 1 & 2 webinar session by clicking here Book
Your Core Training | Modules 1 and 2 | Introducing Demand Management &
System Configuration
Related Articles
Case Study: An Inner-city Practice Reducing DNAs and Reattendance with a Systems-based View
Virginia Patania, Transformation Partner, Jubilee Street Practice Primary Care Leader of the Year 2019 What was our problem? We wanted to promote a systems-based view of general practice to move away from a place of low staff moral, increased ...Case Study: A Practice Monitoring Efficacy of a New Advanced Clinical Practitioner
Denise Smith, Practice Manager Merepark Medical Centre What was our problem? We offer an open surgery every morning which is exceptionally busy. GPs were feeling overworked and that they did not have enough time to spend with more complex patients. A ...Case Study: A Large Urban Practice Bridging the Gap
Lonsdale Medical Centre Amanda Meehan Practice Manager Confidence & Benefits Setting up services in APEX means I have to ensure not only my users are set up with correct profiles to ensure that the correct staffing groups are monitored. As you get ...Enhanced Access
The Enhanced Access Reporting allows automated regular reporting of your enhanced access provision in line with your practice’s individual definition and contractual agreements. The report is easily accessible and simple to interpret; however, there ...Patient Activity
The patient activity dashboard enables you to look at the data revolving around the number of attended appointments, patients attending multiple times, the distribution of patients by age, sex, long-term conditions of patients attending appointments ...