FAQs: Data Sharing & Access
Please view our collection of frequently asked questions during training and via our support desk. If you wish to discuss any of your queries in further detail, please open a ticket here. You can also join our Facebook User Group for further information and advice.
Can you add me/a colleague as a user?
During the installation of Apex, an initial user will be added to accept the DPA. This user will have the required permissions to add further practice users as required. Please click here for more guidance on managing users & permissions and here for more guidance on data sharing.
Who can see the data in Apex?
The data in Apex can only be viewed by users that have been granted access to the platform. Sharing data with other organisations via Apex does not automatically grant users access to individual practice Apex. For more information, please see the below two articles:
Does it cost extra for more logins?
Apex is not chargeable depending on how many users are added. Once Apex has been deployed to your practice, a system administrator user can manage the adding of users & permissions directly by heading to the Settings. Please click here for more guidance on managing users & permissions.
What is the time commitment needed?
We begin with the installation of Apex which takes around 20 minutes. Once the data has streamed, we will then look to offer initial and further training via teams to demonstrate and support with configuration. We also deliver regular webinars to offer ongoing guidance where required and a community Facebook User Group, please see further details at the top of this article. Please click here for more information about what to expect when getting Apex.
If I share my data with Enterprise organisations, such as my PCN or ICB, what do they have access to?
Enabling data sharing with Enterprise organisations does not grant any users immediate access to the entirety of your Apex platform and the data within it. There are some datasets that are shared by default as a result of enabling this, but most of the analytics presented within Enterprise rely on specific requests to see datasets. These requests are actioned by practice users on a one time basis.
We would be happy to discuss and demonstrate this in further detail during your training or if you wish to get in touch with any queries, but please click here for a simple breakdown of what data may be shared and when.
Is my data automatically shared when getting Apex?
Data sharing within Apex is enabled within the settings by a System Administrator user and is never automatically applied without proper written consent in the form of a data sharing agreement. Please see the below useful links:
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