Case Study: A Semi-Rural North Yorkshire Practice Answering Organisational Questions
Pickering Medical Centre
Dr Helena Ebbs, Partner GP
What was our problem?
Apex cannot tell you what questions to ask. You need to do that, and when you do, Apex can give you the answers.
Our question was, ‘How do we fix our appointment system?’
Our question was, ‘How do we fix our appointment system?’
Data doesn’t de-humanise
We used Apex to monitor how we could fix our appointment system. People perceive data de-humanises Primary Care, but, if used to drive outcomes, data frees up time to focus on humans.
Taking back control
We use Apex to measure quality and financial performance. This is your data to use as you want and it is live. If GP practices and PCNs are reliant on other people’s data they cannot guarantee speed, efficiency and accuracy.
Stop being measured by others. Measure yourself.
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