Case Study: A Large Urban Practice Bridging the Gap
Lonsdale Medical Centre
Amanda Meehan
Practice Manager
Confidence & Benefits
Setting up services in APEX means I have to ensure not only my users are set up with correct profiles to ensure that the correct staffing groups are monitored. As you get more confident and see the benefits, allocating sessions and slot types ensures that you get a detailed view of performance. It is easy to see any errors as the system allows you to cross reference and view each service with users and slots/sessions.
Understanding Capacity & Demand
We use data to measure performance and also to plan capacity. Following a large merger we also use it to ensure we meet the targets set by the CCG for appointments. Our doctors use it to measure their own performance for data such as reattendance.
Bridging the gap to measure success
APEX is the first port of call when planning any changes. The easy-to-read data is great to quickly review how we’re working. We use the data not only to help us plan but also to measure whether changes have a positive outcome. It’s a key tool in making sure we understand our practice. Clinical systems are notoriously difficult to read and translate data in a useful way and Edenbridge APEX bridges that gap.
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