Support Desk Testimonials

We are extremely proud to support a range of colleagues across Primary Care and grateful to be sharing the below feedback from our diverse users. If you can't find your answers within the Help Centre, please open a ticket with our support team here for help and guidance. 

      Why did you contact Apex Support?

I use Apex to make submissions and required additional support

      What was the outcome?

Excellent response – listened to my issues and looked into them immediately. I would 100% recommend other users contacting Apex support. Jen Hamilton especially has provided excellent support. She is through with both her investigations and explanations. They listen to what I had to say regarding the issue.

      Why did you contact Apex Support?

APEX was not working correctly

      What was the outcome?

My issue was dealt with very efficiently and problem resolved very quickly.

      Why did you contact Apex Support?

I have had queries on multiple areas of the system over the years of utilising Apex

      What was the outcome?

Working in NHS everything has to be delivered yesterday. Often the required information travels slow through emails and you are not always sure that you will get it as soon as you need it. 
Well, the Apex Support Desk has amazed me every single time with prompt responses and support straight away. Jen has kindly called me personally and made sure that she has reassured us with the problem resolutions and all the available support within your company. I am truly grateful that you offer full support for practices with the transition and adaptation of the system. 

      Why did you contact Apex Support?

I had a query around data within Apex

      What was the outcome?

The Apex Support Desk is amazing, helpful and supportive. Feel very satisfied with the service provided and wish everyone was this efficient. 

      Why did you contact Apex?

I needed additional training

      What was the outcome?

Very good service as always. I wish all departments within NHS were this efficient!

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